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 Select the product you’d like to buy. Create a login or proceed with guest login:

• Add products to your cart or just hit Buy Now.
• Choose or Add delivery address.
• Add a working phone number and email address.
• Use a preferred payment mode and confirm the order.

www.trend-wow.com

Happy shopping.

 It is easy to update your Trend-Wow.com account and view your orders any time through ‘My Account’.

    ‘My Account’ allows you complete control over your transactions on Trend-Wow.com

• Manage/edit your personal data like address, phone numbers, email ids
• Change your password
• Track the status of your orders

Unfortunately, products listed as ‘Out of Stock’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Trend-Wow.com

Sorry, as per company policy, a package can’t be opened before delivery is accepted.

But you can accept the package & get in touch with us later in case you have any concerns.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.

You can also track its status by visiting My Orders

Yes, we deliver worldwide. You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all items. You can place the order directly on the website. 

Please visit our Shipping & Delivery page to know more about the shipping and its charges.

The order will come to Almere, Netherlands for the Quality Verification first and then shipped to your Address. .We will send you the tracking details as soon as your order gets shipped from here.

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

You can request for the item to be replaced or returned by visiting Support (Helpdesk) and fill out the details of the issue so that we can help you.

We’ll send you an e-mail once you’ve successfully placed your order!  We’ll also let you know as soon as we have shipped your item(s) to you along with the tracking number(s) for your shipment(s). 

A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy by Contacting Us

Please check after 24 hours as the tracking ID for your order will take some time to be activated once it’s shipped.

Unfortunately, we are unable to honor requests for specific delivery dates, however rest assured that we will deliver by the promised delivery date.

Shipping within Europe:

Delivery Time:- 2 – 10 Business days for European customers.

Shipping Outside Netherlands / International:

Delivery Time:- 10 – 15 Business days for International customers.

The order will come to Almere, Netherlands for the Quality Verification first and then will be shipped to your Address. 

Our Customer Care: Support (Helpdesk)

Shipping Cost
You can find exact shipping charges by selecting your country on the order checkout page. 

Please visit our Shipping & Delivery for further information.

Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.

You can find the shipping charges by selecting your country on the order checkout page. 

Note :- For queries you can Contact Us

Shipping within Europe:

Delivery Time:- 2 – 10 Business days for European customers.

Shipping Outside Netherlands / International:

Delivery Time:- 10 – 15 Business days for International customers.

The order will come to Almere, Netherlands for the Quality Verification first and then will be shipped to your Address. 

 
Shipping Cost
You can find exact shipping charges by selecting your country on the order checkout page. 

Please visit our Shipping & Delivery for further information.

Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.

The EU has free movement of goods. That is highly convenient if you deliver goods to customers in EU countries. For instance, your customer does not have to pay import duties. Your VAT rate (btw) is 0% if you deliver from the Netherlands to corporate clients.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

They are entirely the buyers responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis and need to be paid directly by the buyer

We ship to 200+ countries worldwide. You can select your country on the final checkout page. 

Shipping within Europe:

Delivery Time:- 2 – 10 Business days for European customers.

Shipping Outside Netherlands / International:

Delivery Time:- 10 – 15 Business days for International customers.

The order will come to Almere, Netherlands for the Quality Verification first and then will be shipped to your Address. 

 
Shipping Cost
You can find exact shipping charges by selecting your country on the order checkout page. 

Please visit our Shipping & Delivery for further information.

Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country’s rules and regulations.

Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our or any seller’s control and are determined by the respective local government bodies.

Shipping cost refers to the cost of shipping an item from the origin to the destination country and the same needs to be paid to the Courier partners.

Custom Duty is something which is over and above the Shipping Cost. Custom Duty charges are tax levied on import of goods by the Custom authorities of the respective Country.

Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

We have no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country’s rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

We encourage our Customers to touch base with your Country’s Customs Office for a better clarity on the subject.

We have mentioned about the possible Custom Duty / VAT implications in our Shipping Policy, Frequently Asked Questions, Terms and Conditions and Disclaimer.

Since the Custom Duty / VAT implication varies from Country to Country and also not charged on 100% of the shipments, it is absolutely not possible for us to predict in 100% of the instances.

This may happen due to some Custom checking or any other Country specific rules. Please check whether your ordered items are intact and safe.

If not, please mention the same on the delivery acknowledgement copy, if any and also get in touch with our Customer Care team at the earliest. We shall be more than happy to assist you in the best possible manner.

Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.

Shipping cost refers to the cost of shipping an item from the origin to the destination country and the same needs to be paid to the Logistic Partners.

Custom Duty is something which is over and above the Shipping Cost. Custom Duty charges are tax levied on import of goods by the Custom authorities of the respective Country.

Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on the item, item value, quantity, end use, materials or methods used to make the item and is solely at the discretion of the duty officer.

Currently following EU / International payment methods are accepted, you can make payments using any of the following option.

• iDeal
• Bancontact
• Sofort
• Giropay
• EPS
• International Credit Cards

If you face any issues, you can request us for a payment link/invoice. You don’t have to place the entire order again. Feel free to get in touch with our Customer Support if you have any other queries.

In the case while making the payment, amount is debited and you get a cancellation email ,the amount is reversed back to your account within 72 hours .

In case the amount is not reversed please contact us  with the payment details so that we can check from our end.

1. Login to your account. Click here to login.

2. Enter your email address and password. Incase if you have forgotten your password then click here. You will receive an email to reset the password.

3. Once you are logged in, Go to Support Ticket and mention reason, quantity and additional information

4. Click On OPEN NEW TICKET.

5. Our team will review the tracking details and revert within 48 hours.

The order can be cancelled within 24 hours from the time of order placement.

To cancel the order please contact the Customer Support

All Refunds are processed in 14 working days .
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

Below is the details required to process refund.

European Union / International:

1. If payment is made via credit / debit card – Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Bank Deposit – Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

Please share correct tracking details once the product is shipped.

Please note that Refunds are processed once the product is received by Trend-Wow.com.

For cancellation before shipping, refunds are processed immediately

If the order has been shipped. refund will be processed as soon as the order has been returned.

We offer refund methods as per your payment mode.

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.